Shipping and Returns Policy
SHIPPING POLICY
SHIPPING COSTS
For mainland Spain, shipping is free for orders over €99.99. For orders below this amount, a shipping cost of €4.99 will apply. For shipments to the Balearic Islands, shipping costs are calculated by order weight brackets and will be displayed automatically during checkout.
For Portugal, shipping is free for orders over €99.99. For orders below this amount, a shipping cost of €5.99 will apply.
For the remaining European countries (France, Germany, Italy, the Netherlands, Belgium and Poland), shipping is free for orders over €299.99. Below this amount, a cost of €29.99 will apply (€129.99 zł for Poland).
Shipments to the Canary Islands, Ceuta and Melilla incur additional surcharges due to their special logistical conditions. For these destinations, the shipping cost will be calculated by quotation, and we will contact the customer before processing the order.
Occasionally, products related to rubber flooring and tatami mats may incur an additional preparation cost, which will be displayed once the product has been added to the cart.
Mainland Spain
| Rate | Condition | Price |
| Delivery 24/48H | €99.99 and above | Free |
| Delivery 24/48H | €0.00–€99.99 | €4.99 EUR |
| Express delivery (24H) | €0.00–€39.99 | €7.99 EUR |
| Express delivery (24H) | €39.99–€199.99 | €9.99 EUR |
| Express delivery (24H) | €199.99–€499.99 | €19.99 EUR |
| Express delivery (DHL) | €499.99–€999.99 | €39.99 EUR |
| Express delivery (DHL) | €999.99–€1,999.99 | €49.99 EUR |
| Express delivery (DHL) | €1,999.99–€4,999.99 | €59.99 EUR |
Balearic Islands, Spain
| Rate | Condition | Price |
| Delivery 24/48H | 0kg–2kg | €7.99 EUR |
| Delivery 24/48H | 2kg–5kg | €10.99 EUR |
| Delivery 24/48H | 5kg–10kg | €13.99 EUR |
| Delivery 24/48H | 10kg–20kg | €16.99 EUR |
| Delivery 24/48H | 20kg–30kg | €20.99 EUR |
| Delivery 24/48H | 30kg–40kg | €25.99 EUR |
| Delivery 24/48H | 40kg–50kg | €29.99 EUR |
| Delivery 24/48H | 50kg–60kg | €39.99 EUR |
| Delivery 24/48H | 60kg–80kg | €49.99 EUR |
| Delivery 24/48H | 80kg–100kg | €59.99 EUR |
| Delivery 24/48H | 100kg–200kg | €69.99 EUR |
| Delivery 24/48H | 200kg–300kg | €79.99 EUR |
| Delivery 24/48H | 300kg and above | €89.99 EUR |
Mainland Portugal
| Rate | Condition | Price |
| Delivery 24/48H | €99.99 and above | Free |
| Delivery 24/48H | €0.00–€99.99 | €5.99 EUR |
Canary Islands, Ceuta, Melilla and the Portuguese Islands
Check according to weight and product type. For more information, contact us at info@fitnesstech.es or via the WhatsApp button available on our website.
France
| Rate | Condition | Price |
| Express heavy-goods shipping 24/72H | 299,99€ and above | Free |
| Express heavy-goods shipping 24/72H | 0,00€–299,99€ | 29,99€ EUR |
Italy
| Rate | Condition | Price |
| Express shipping 24/72 hours | 299,99€ and above | Free |
| Express shipping 24/72 hours | 0,00€–299,99€ | 29,99€ EUR |
Belgium
| Rate | Condition | Price |
| Express delivery 24/72H | 299,99€ and above | Free |
| Express delivery 24/72H | 0,00€–299,99€ | 29,99€ EUR |
Germany
| Rate | Condition | Price |
| Express delivery 24/48 hours | 299,99€ and above | Free |
| Express delivery 24/48 hours | 0,00€–299,99€ | 29,99€ EUR |
Netherlands
| Rate | Condition | Price |
| Express shipping within 24/72 hours | 299,99€ and above | Free |
| Express shipping within 24/72 hours | 0,00€–299,99€ | 29,99€ EUR |
Poland
| Rate | Condition | Price |
| Express shipping within 24/48 hours | 1299,99 zł and above | Free |
| Express shipping within 24/48 hours | 0,00 zł–1299,99 zł | 129,99 zł |
DELIVERY TIME
Shipments are made within 24/48 business hours after order confirmation, except for pre-order products (see the Pre-Order Products section).
SHIPMENTS TO MAINLAND SPAIN AND PORTUGAL
The usual delivery time is 48 hours. However, due to the volume and weight of some products, it may be extended up to a maximum of 15 business days. Circumstances beyond Fitness Tech's control may arise that affect delivery times.
Fitness Tech will provide information on the status of the shipment at all times. For any inquiries, contact us at info@fitnesstech.es, indicating your order number, or via the WhatsApp button available on our website.
SHIPMENTS TO FRANCE
Shipments are made within 24/48 business hours after order confirmation. For products weighing more than 50 kg, the timeframe will be 24/72 hours.
However, due to the volume of some items and the workload, the timeframe may be extended up to a maximum of 15 business days. In any case, circumstances beyond Fitness Tech's control may arise that could delay delivery.
SHIPMENTS TO ITALY
Shipments are made within 24/48 business hours after order confirmation. For products weighing more than 50 kg, the timeframe will be 24/72 hours.
However, due to the volume of some items and the workload, the timeframe may be extended up to a maximum of 15 business days. In any case, circumstances beyond Fitness Tech's control may arise that could delay delivery.
SHIPMENTS TO OTHER DESTINATIONS
Delivery takes place within 2-5 business days after order confirmation. However, due to the volume of some items and the workload, the timeframe may be extended up to a maximum of 20 business days. In any case, circumstances beyond Fitness Tech's control may arise that could delay delivery.
Fitness Tech will provide information on the status of the shipment at all times. For any inquiries, contact us at info@fitnesstech.es, indicating your order number, or via the WhatsApp button available on our website.
PRE-ORDER PRODUCTS
Some products are sold on pre-order: they are not yet in our warehouse, but you can already reserve them. You can identify them because the purchase button says "Buy on pre-order" and the product page shows its estimated availability date.
The amount is charged when the order is placed, using the same payment methods as for the other products, including financing. The delivery period for a preorder product begins on its availability date; from that point onward, the periods indicated in the Delivery Period section apply.
Orders with in-stock and preorder products
If your order includes available products and products on preorder, the order will be shipped in full once all items are available.
If you prefer to receive the available products sooner, you can request separate shipping by writing to info@fitnesstech.es with your order number. In that case:
- Depending on the circumstances, the second shipment may incur an additional cost, which we will inform you of before dispatching it.
- A single order will be shipped in no more than two shipments.
- Products that are part of a set are always shipped together.
24-HOUR DELIVERY SERVICE
The latest time at which you can choose 24-hour delivery is 14:00. After this time, and depending on the location, delivery within 24 hours may not be possible, and the order may be delivered within 48 business hours.
ORDER DELIVERY METHOD
All shipments weighing more than 30 kg are delivered to the building entrance. The delivery driver is not required to take the package to the customer's home if it weighs more than 30 kg. If home delivery is required, we offer a service that can be booked on our website under Technical Service > Assembly.
AVAILABILITY
Sometimes, due to causes that are difficult to control, such as human error or issues with computer systems, Fitness Tech may be unable to supply the customer with one of the products purchased. In this case, we will contact the customer before dispatching the order.
Fitness Tech will not be responsible for errors caused during delivery when the delivery address entered by the customer in the order form does not correspond to reality or has been omitted.
RETURNS POLICY
CANCELLATIONS
Fitness Tech guarantees the possibility of cancelling an order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier.
RETURNS
The customer has a period of 14 calendar days from receipt of the order to request a return, provided that the product remains in its original packaging, unopened and unused. The customer must notify Fitness Tech of their wish to exercise this right within the stipulated period and by any legally accepted means.
If the order is delivered in several shipments, the 14-day period begins on receipt of the last item.
The shipping and return costs are payable by the customer. The returned order must include the delivery note and, where applicable, the corresponding invoice.
If the customer refuses delivery, the shipping and return costs will be deducted from the amount to be refunded. Any damage identified by the technicians may also be deducted.
If the product does not come in its original packaging, with all its components and in good condition, a deduction from the refund proportional to the damage caused may be applied.
If Fitness Tech delivers a product different from the one ordered by mistake, it will be collected and the correct product will be delivered at no additional cost to the customer.
To process a return, contact us at incidencias@fitnesstech.es
Installation and assembly services
Contracting the installation and/or assembly service constitutes the provision of independent and separable services from the sale of the product, with its own price itemized in the order.
Pursuant to Article 103.a) of Royal Legislative Decree 1/2007, once the service has been fully performed, the right of withdrawal no longer applies to it. By contracting the service, the user expressly consents to its performance and acknowledges that, once provided, they lose the right of withdrawal with respect to the service.
Therefore, returning the product does not entitle the customer to a refund for the installation and/or assembly service already carried out, unless the return is due to lack of conformity, a defect, or an error attributable to the seller.
Made-to-order products
Pursuant to Article 103(c) of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to flooring products (tatami mats, tiles, and similar products) supplied according to the specifications or measurements indicated by the customer, or to any other product made or cut to measure.
Returns of spare parts and components
Cables, pulleys, and spare parts may be returned in accordance with the general right of withdrawal. However, when the return is due to an incorrect choice not attributable to Fitness Tech, the customer will bear the direct return costs and will be liable for any reduction in the product's value resulting from handling beyond what is necessary to verify its nature, characteristics, and operation.
ASSEMBLY
If any machine (Smith machine, leverage machines, cardio equipment, selectorized machines, etc.) is assembled by the customer and not by an authorized Fitness Tech professional, the company will not assume any liability for any issues arising from such assembly. In the event of a defect or fault, if the assembly was not carried out by our team, the product cannot be returned.
We strongly recommend that installation be carried out exclusively by our specialized technicians. You can hire this service in the Technical Service > Assembly section of our website.
REFUNDS
Once the return has been approved and the product has been received at our warehouse, the item will undergo a quality inspection. Once it has passed this inspection, the refund will be issued within 7 days via the same payment method used for the purchase.
To request a refund, contact us at incidencias@fitnesstech.es
ISSUES
Issues must be reported within 14 days of receiving the order. Once an issue has been opened, the information requested by the technical team must be provided within 7 days. Once this period has elapsed, the issue will be closed and cannot be reopened for the same reason.
Issues must be reported to: incidencias@fitnesstech.es
DOCUMENTATION REQUIRED TO PROCESS A RETURN OR ISSUE
- Order number
- Sales channel
- Images and/or videos
- Description of what happened
All information must be sent to: incidencias@fitnesstech.es